Shipping
All online orders are packed and shipped from our location in Amsterdam The cut-off for dispatch is 3:00 PM (local time). We aim to ship on the day of ordering, depending on available stock. If we lack a certain item, we will inform you and always try to roast any missing coffees or otherwise find a solution together.
Domestic Shipping NL orders are shipped with PostNL and expected to arrive the next day. Orders will be fulfilled and shipped out Monday to Friday. Orders placed after 3:00 PM will be processed the next day. Orders placed during the weekend will be processed on Monday the following week.
European Shipping International orders are shipped through PostNL or DPD. Depending on the destination country, shipping time may vary. Postal carriers are operating during business days.
Belgium ~2 days France/UK/Germany ~3 days Southern & Eastern Europe 4+ days If your country is not available for shipping, get in touch with us.
For countries outside of the EU, we currently have a maximum total package weight of 10 kg. This includes the weight of the shipping box as well as bags. If you want to order more, please reach out.
Rates: NL + DE + BE flat rate €3.95 per parcel.
Pick Up: Orders can be picked up at one of our shop locations in Amsterdam. Please indicate your preferred pick-up location.
Delayed or Lost Shipments Sometimes packages get lost, which is super frustrating! If you are waiting for your shipment for a very long time, please reach out to us at crewdelacrema.info@gmail.com or respond to the mail with your order details. We will start an inquiry with our parcel system and the shipper. We maintain a 2-week cool-down period during which we hope that the shipper suddenly delivers your package after all. If it does not turn up, we will send you a full refund, including any shipping costs.
Shipping Issues It is the responsibility of the customer to enter and check their address information. If you notice you've submitted an order with the wrong address, please inform us immediately. We can often change the address if the package is still within our system.
Sometimes it's possible to ask the carrier to adjust their shipping details, and we will always try.
However, in the case of a returned package, we will have to incur new shipping fees. Otherwise, we can offer to refund the order minus the shipping fees.
If the address information is a mistake on our behalf, we will make sure the order will be shipped out and sent again as soon as possible!
All rates: Zone 1: €3.95 NL PostNL BE - DE - DPD
Zone 2: €7.45 DPD Luxembourg, Austria, Denmark, Czechia, Hungary, Poland, Slovakia, Italy
Zone 3: €9.95 DPD France, UK, Latvia, Sweden, Ireland, Slovenia, Estonia, Spain
Monaco: €15 DPD Portugal €16.25 DPD Lithuania €18.55 DPD Finland €22.50 DPD Greece €23.30 PostNL Malta €24.50 PostNL Romania €25.55 DPD Bulgaria €26.15 DPD Croatia €26.65 DPD Cyprus €27.55 PostNL
Variable zone 1: Norway - Switzerland from €17 PostNL
Variable zone 2: Vatican, Liechtenstein, Bosnia, Serbia, Albania, Andorra, Kosovo, Macedonia, Iceland from €24.45 PostNL
Variable zone 3: Singapore, Vietnam, Taiwan, Turkey, South Korea, Thailand, Åland Islands, Armenia, Georgia, India, Montenegro, Grenada, Indonesia, Azerbaijan, Montserrat, Macao SAR, Jersey, Moldova, Gibraltar from €22.25 PostNL
Variable zone 4: Hong Kong SAR, Japan, New Zealand from €26.50 PostNL
China from €19.25 PostNL
USA from €20.50 PostNL
Australia from €27 PostNL
Canada from €25.25 PostNL